Shipping policy
Shipping Policy
Last updated: February, 2026
1. Introduction
At HOLDen Baby Store, we understand that receiving your order promptly and in perfect condition is just as important as the quality of the products themselves. This Shipping Policy outlines how we handle the delivery of your orders, from processing to your doorstep.
We’re proud to offer free international shipping on all orders to our supported countries, with no minimum purchase required. Delivery timeframes and terms are outlined below.
This policy applies to all products purchased through our website at www.holdenbaby.com.
2. Countries We Ship To
2.1 Australian Deliveries
We deliver to all Australian states and territories, including metro, regional, and most remote areas.
2.2 International Deliveries
We currently ship to the following countries:
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.
Asia-Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand.
Americas: Canada, United States.
Middle East: United Arab Emirates.
Important: We only ship to the countries listed above. If your country is not listed, we unfortunately cannot process your order at this time.
3. Order Processing Times
- Orders are processed within 1–3 business days, Monday to Friday.
- Orders placed before 2:00 PM AEST are typically processed within 2 business days.
- Pre-order or custom items may have extended processing times as shown on product pages.
- Processing begins once payment is confirmed and inventory is verified.
- Orders cannot be cancelled once they have been processed or shipped.
4. Shipping Times and Methods
We work with reliable international shipping partners to ensure your order reaches you safely. Delivery times vary by destination and local customs processing.
4.1 Estimated Delivery Times
Delivery estimates by country will be provided at checkout and may range from 5 to 20 business days depending on your location.
Estimated Delivery Times by Country
| Country | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Australia | Standard | 8–14 business days |
| Austria | Standard | 10–18 business days |
| Belgium | Standard | 10–18 business days |
| Canada | Standard | 7–15 business days |
| Czechia | Standard | 10–18 business days |
| Denmark | Standard | 8–16 business days |
| Finland | Standard | 10–18 business days |
| France | Standard | 8–16 business days |
| Germany | Standard | 8–16 business days |
| Hong Kong SAR | Standard | 8–16 business days |
| Ireland | Standard | 8–16 business days |
| Israel | Standard | 10–20 business days |
| Italy | Standard | 10–18 business days |
| Japan | Standard | 10–20 business days |
| Malaysia | Standard | 10–18 business days |
| Netherlands | Standard | 8–16 business days |
| New Zealand | Standard | 7–15 business days |
| Norway | Standard | 10–18 business days |
| Poland | Standard | 10–18 business days |
| Portugal | Standard | 10–18 business days |
| Singapore | Standard | 8–16 business days |
| South Korea | Standard | 10–18 business days |
| Spain | Standard | 8–16 business days |
| Sweden | Standard | 8–16 business days |
| Switzerland | Standard | 10–18 business days |
| United Arab Emirates | Standard | 12–20 business days |
| United Kingdom | Standard | 7–15 business days |
| United States | Standard | 7–15 business days |
Important Notes:
- Delivery times are estimates and may vary due to customs processing, local courier delays, or peak seasons.
- Remote or rural areas may require an additional 2–5 business days.
- During peak periods, delivery times may be extended.
5. Delivery Locations
We deliver to residential and business addresses, parcel lockers where available, and PO Boxes for smaller items only, subject to carrier restrictions.
6. Shipping Costs
Free Shipping Policy: We offer free standard shipping on all orders to our supported countries with no minimum spend required.
Important: All prices displayed include shipping costs. No additional shipping fees will be charged at checkout.
7. Order Tracking
Once your order is shipped, you’ll receive an email confirmation with tracking details. You can also track your order through your account on our website.
8. Address Requirements and Changes
Please ensure your shipping address is complete and accurate, including recipient name, street address, postal code, and phone number.
Address changes must be requested within 12 hours of placing the order. Once an order has been processed or shipped, changes may no longer be possible.
9. Customs and Import Duties
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in our product prices or shipping costs.
10. Lost or Damaged Packages
If your package is confirmed lost by the carrier, we may offer a replacement or refund after confirmation from the carrier.
If items are damaged, please contact us within 48 hours with photos of the damage for a prompt resolution.
11. Contact Us
Email: support@holdenbaby.com
Phone number: +61 478 730 027
Address: 5-7 Oriental Street, Bexley, Sydney, NSW, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM AEST
Note: This shipping policy is subject to change. Please review the most current version on our website before placing your order.
