Shipping policy
Shipping Policy
Last updated: June 2026
1. Introduction
At HOLDen Baby Store, we understand that receiving your order promptly and in perfect condition is just as important as the quality of the products themselves. This Shipping Policy outlines how we handle the delivery of your orders, from processing to your doorstep.
We’re proud to offer free international shipping on all orders to our supported countries, with no minimum purchase required. Delivery timeframes and terms are outlined below.
This policy applies to all products purchased through our website at www.holdenbaby.com.
2. Countries We Ship To
2.1 Australian Deliveries
We deliver to all Australian states and territories, including metro, regional, and most remote areas.
2.2 International Deliveries
We currently ship to the following countries:
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.
Asia-Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand.
Americas: Canada, United States.
Middle East: United Arab Emirates.
Important: We only ship to the countries listed above. If your country is not listed, we unfortunately cannot process your order at this time.
3. Order Processing Times
- Orders are processed within 1–3 business days, Monday to Friday.
- Orders placed before 2:00 PM AEST are typically processed within 2 business days.
- Pre-order or custom items may have extended processing times as shown on product pages.
- Processing begins once payment is confirmed and inventory is verified.
- Cancellation requests can only be accommodated before an order enters processing. Once an order has been processed or dispatched, it can no longer be cancelled.
4. Shipping Times and Methods
We work with reliable international shipping partners to ensure your order reaches you safely. Delivery times vary by destination and local customs processing.
4.1 Estimated Delivery Times
Estimated delivery times range from 7–20 business days, depending on the destination. Delivery estimates by country will also be provided at checkout where available.
| Country | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Australia | Standard | 8–14 business days |
| Austria | Standard | 10–18 business days |
| Belgium | Standard | 10–18 business days |
| Canada | Standard | 7–15 business days |
| Czechia | Standard | 10–18 business days |
| Denmark | Standard | 8–16 business days |
| Finland | Standard | 10–18 business days |
| France | Standard | 8–16 business days |
| Germany | Standard | 8–16 business days |
| Hong Kong SAR | Standard | 8–16 business days |
| Ireland | Standard | 8–16 business days |
| Israel | Standard | 10–20 business days |
| Italy | Standard | 10–18 business days |
| Japan | Standard | 10–20 business days |
| Malaysia | Standard | 10–18 business days |
| Netherlands | Standard | 8–16 business days |
| New Zealand | Standard | 7–15 business days |
| Norway | Standard | 10–18 business days |
| Poland | Standard | 10–18 business days |
| Portugal | Standard | 10–18 business days |
| Singapore | Standard | 8–16 business days |
| South Korea | Standard | 10–18 business days |
| Spain | Standard | 8–16 business days |
| Sweden | Standard | 8–16 business days |
| Switzerland | Standard | 10–18 business days |
| United Arab Emirates | Standard | 12–20 business days |
| United Kingdom | Standard | 7–15 business days |
| United States | Standard | 7–15 business days |
Important Notes:
- Delivery estimates are not guaranteed and may vary due to customs clearance, carrier delays, weather conditions, peak seasons, or other circumstances beyond our control.
- Remote or rural areas may require an additional 2–5 business days.
- During peak periods, delivery times may be extended.
5. Delivery Locations
We deliver to residential and business addresses, parcel lockers where available, and PO Boxes for smaller items only, subject to carrier restrictions.
6. Shipping Costs
Free Shipping Policy: We offer free standard shipping on all orders to our supported countries with no minimum spend required.
Important: All prices displayed include shipping costs. No additional shipping fees will be charged at checkout.
7. Order Tracking
Once your order is shipped, you’ll receive an email confirmation with tracking details. You can also track your order through your account on our website.
Tracking information may take 24–48 hours to become active after the order has been dispatched.
If your tracking information has not updated for more than 3 business days, please contact us so we can investigate the shipment.
8. Address Requirements and Changes
Please ensure your shipping address is complete and accurate, including recipient name, street address, apartment or unit number, postal code, and phone number.
Address changes must be requested within 12 hours of placing the order. Once an order has been processed or shipped, changes may no longer be possible.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping or restocking fees may apply before the order can be resent.
9. Customs and Import Duties
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in our product prices or shipping costs.
10. Lost or Damaged Packages
If your package is confirmed lost by the carrier, we may offer a replacement or refund after confirmation from the carrier.
If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item, the packaging, and your order details.
Please do not discard the original packaging until the issue has been reviewed, as the carrier or our support team may require it for the investigation.
11. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
HOLDen Baby Store
Email: support@holdenbaby.com
Phone: +61 478 730 027
Address: 12/5-7 Oriental Street, Bexley NSW 2207, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM AEST
Please include your order number and tracking number, if available, so we can assist you as quickly as possible.
