Terms of Service

Last updated: June 2026

1. Overview

This website is operated by HOLDen Baby Store. Throughout the site, the terms “we”, “us” and “our” refer to HOLDen Baby Store.

We offer this website, including all information, tools, products and services available from this site, to you, the customer, subject to your acceptance of these Terms of Service and all policies referenced on our website.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

2. Online Store Terms

You agree to use our website, products and services only for lawful purposes and in accordance with the laws applicable in your country or region.

You must not use our website to transmit viruses, malware, harmful code, or any content that may damage, disrupt or interfere with the operation of our store.

3. General Conditions

We reserve the right to refuse service to anyone where permitted by applicable law.

You understand that information you submit through the website may be transferred over networks and processed by trusted service providers. Payment information is encrypted during transmission and processed securely by our payment providers.

4. Accuracy of Information

We aim to provide accurate, complete and current information on our website. However, we do not guarantee that all information will always be free from errors, omissions or inaccuracies.

We reserve the right to update, correct or modify website content at any time without prior notice.

5. Prices and Service Changes

Product prices are subject to change without notice.

We reserve the right to modify, suspend or discontinue any product, service, feature or part of the website at any time.

6. Products and Availability

Certain products may be available exclusively online and may have limited quantities.

We make every effort to display product images, colours, descriptions and details as accurately as possible. However, actual colours may vary depending on your device screen settings.

All purchases are subject to product availability, order confirmation, and our Shipping Policy and Return, Refund & Exchange Policy.

7. Orders, Billing and Account Information

You agree to provide current, complete and accurate billing, shipping and account information for all purchases made through our website.

You are responsible for ensuring that your contact details, delivery address and payment information are correct before placing an order.

We reserve the right to refuse, cancel or limit any order where we reasonably believe there may be an error, fraud risk, unauthorized activity, or breach of these Terms.

8. Shipping, Returns and Refunds

Shipping, returns, refunds, exchanges and cancellations are governed by our store policies.

By placing an order through HOLDen Baby Store, you also agree to our Shipping Policy and Return, Refund & Exchange Policy.

9. Third-Party Tools and Services

We may provide access to third-party tools, apps or services that help operate our store, process payments, manage shipping, analyze website performance, or improve customer experience.

We are not responsible for third-party tools or services that are not controlled by us. Your use of third-party services may be subject to their own terms and privacy policies.

10. Third-Party Links

Our website may include links to third-party websites or services. These links are provided for convenience only.

We are not responsible for the content, accuracy, policies, security or practices of third-party websites. Please review their terms and policies before using them.

11. User Comments, Feedback and Submissions

If you send us feedback, reviews, suggestions, images, comments or other submissions, you agree that we may use them to improve our products, services, website and customer experience.

You agree that your submissions must not violate any third-party rights, contain unlawful material, or include harmful or misleading content.

12. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

13. Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping, availability or other details.

We reserve the right to correct errors, update information, change prices, or cancel orders if any information is inaccurate, including after an order has been submitted.

14. Prohibited Uses

You must not use our website or services:

• For any unlawful purpose.
• To violate applicable laws or regulations.
• To infringe our intellectual property rights or the rights of others.
• To submit false, misleading or fraudulent information.
• To upload or transmit viruses, malware or harmful code.
• To interfere with website security or functionality.
• To collect or track personal information of others without consent.
• To abuse, harass, harm, defame or discriminate against others.

15. Intellectual Property

All content on this website, including text, images, graphics, logos, design elements, product descriptions and branding, belongs to HOLDen Baby Store or our content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without written permission.

16. Disclaimer of Warranties

We aim to provide a reliable and secure shopping experience. However, we do not guarantee that our website or services will always be uninterrupted, error-free, secure or available at all times.

Products and services are provided as described on our website and subject to applicable consumer protection laws.

17. Limitation of Liability

To the fullest extent permitted by applicable law, HOLDen Baby Store shall not be liable for indirect, incidental, special or consequential losses arising from your use of our website, services or products.

Nothing in these Terms is intended to limit or exclude any rights you may have under applicable consumer protection laws in your country or region.

18. Indemnification

You agree to indemnify and hold HOLDen Baby Store harmless from any claim, demand, loss or expense arising from your breach of these Terms or your violation of any law or third-party rights.

19. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

20. Termination

These Terms remain effective unless terminated by either you or us.

We may suspend or terminate access to our website or services if we believe you have breached these Terms or engaged in unlawful, harmful or fraudulent activity.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return, Refund & Exchange Policy and any other policies posted on our website, form the entire agreement between you and HOLDen Baby Store regarding your use of our website and services.

22. Governing Law and Consumer Rights

These Terms are intended to be applied in a way that is fair, transparent and consistent with applicable laws governing the operation of HOLDen Baby Store.

Nothing in these Terms is intended to limit or exclude any rights you may have under applicable consumer protection laws in your country or region.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, policies or legal requirements.

The updated version will be posted on this page with the latest revision date.

24. Contact Information

If you have any questions about these Terms of Service, please contact us:

HOLDen Baby Store
Email: support@holdenbaby.com
Phone: +61 478 730 027
Address: 12/5-7 Oriental Street, Bexley NSW 2207, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM AEST