Terms of service
Last Updated: September 2026
1. Overview
This website is operated by HOLDen Baby Store. Throughout the site, the terms "we", "us" and "our" refer to HOLDen Baby Store. We provide this website, including all information, products, tools, and services available from this site (the "Service"), conditioned upon your acceptance of these Terms of Service.
By visiting our site and/or purchasing from us, you agree to be bound by these Terms, as well as our posted policies, including our Privacy Policy, Shipping Policy, and Refund Policy.
2. Eligibility and Acceptable Use
You agree to use the Service for lawful purposes only and in accordance with all applicable laws and regulations. You must not misuse the website, transmit malicious code, attempt unauthorised access, or interfere with the security or proper functioning of the Service.
3. Store Transparency and Information Accuracy
We aim to provide clear and accurate information regarding our products, pricing, shipping, delivery times, and return conditions. All key purchase terms are displayed on the website and during checkout before payment confirmation.
If any material error affects your order, we will notify you and provide options, including confirmation of corrected information or cancellation with a refund.
4. Products
Some products may be available exclusively online and may have limited quantities. Product images are provided for illustration purposes. Colours, finishes, and minor details may vary depending on lighting conditions and device display settings.
For products where size, dimensions, age range, weight capacity, or other specifications are relevant, it is your responsibility to review the information and product details provided on the product page before purchasing. If you are unsure about sizing, suitability, or product details, please contact us prior to placing your order.
5. Pricing, Taxes, and Checkout
Product prices are subject to change without prior notice. The price displayed at checkout at the time of purchase is the final product price applicable to your order.
Shipping fees and any applicable taxes are presented during checkout before payment is completed. By confirming your purchase, you agree to the total amount shown.
6. Orders and Cancellations
After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance if there are issues related to payment authorisation, stock availability, incorrect address details, or suspected fraudulent activity.
If you need to modify or cancel an order, you must contact us as soon as possible. Once an order has been processed or shipped, modifications or cancellations may not be possible.
7. Shipping and Delivery
Shipping processing times and estimated delivery timeframes are outlined in our Shipping Policy. Delivery estimates are indicative and may vary depending on destination, carrier conditions, and other circumstances outside our control.
You are responsible for providing a complete and accurate delivery address. Orders returned due to incorrect or incomplete address details may incur additional shipping charges for reshipment.
8. Returns and Refunds
Returns and refunds are governed by our Refund Policy and Returns & Exchanges Policy. These policies detail applicable eligibility criteria, return conditions, instructions, and refund processing timelines.
Items that do not meet applicable return conditions may be refused or may qualify for a partial refund where permitted by applicable law.
9. Payment Information
You agree to provide accurate and complete billing and account information for all purchases. We reserve the right to cancel or suspend orders if payment cannot be processed or if fraudulent activity is suspected.
10. Third-Party Services and Tools
We may provide access to third-party tools or services. These are provided without warranties and are used at your own risk. We are not responsible for third-party services or external websites not operated by HOLDen Baby Store.
11. Personal Information
Your submission of personal information through our store is governed by our Privacy Policy. We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
12. Errors and Omissions
Occasionally, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping costs, delivery times, and availability. We reserve the right to correct such errors at any time.
If an error materially affects an order already placed, we will contact you and provide appropriate options, including cancellation and refund if applicable.
13. Limitation of Liability
To the fullest extent permitted by law, HOLDen Baby Store shall not be liable for indirect, incidental, or consequential damages arising from the use of the Service or from products purchased through the website.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights that cannot be excluded under applicable law, including the Australian Consumer Law where applicable.
14. Termination
We may suspend or terminate access to the Service at any time if these Terms are violated.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the applicable courts of New South Wales, Australia.
16. Contact Information
For any questions regarding these Terms, please contact us:
- Email: support@holdenbaby.com
- Phone: +61 478 730 027
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)
HOLDen Baby Store
ABN: 92 787 087 207
Address: 12/5-7 Oriental Street, Bexley NSW 2207, Australia
